Returns Policy
Unfortunately we do not offer a refund if you simply change your mind or no longer want the item, however items may be returned for a product exchange or store credit within 21 days of purchase.
Please contact us by email [email protected] or phone (08) 8682 2711 if you wish to return or exchange a purchase.
This does not apply to sale items. All sale items have a strict no-return policy.
Returns and Exchange
Please contact us within 21 days of purchase to request any return or exchange.
You will be required to provide proof of purchase on all items you wish to return or exchange. Returns must be made at the buyer’s expense, and must be unused and in their original packaging. If we receive a return the does not meet the requirements no refund or exchange will be given.
We recommend sending your returns by registered or insured post as we cannot be responsible for any items lost in transit. Shipping costs are non-refundable and exchange items will incur additional shipping charges.
Faulty Items
If you have purchased an item that you believe to be faulty, please email [email protected] or phone 08 8682 2711 and notify us within 21 days from the purchase date. It is the buyers responsibility to ensure we receive that item within 21 days of purchase so we recommend you check with your shipping service to make sure this takes place. We will not accept any returns outside of this period. Once the item has been assessed and a manufactures fault confirmed, we will arrange to either replace or refund the faulty product as soon as possible. Shipping costs are non-refundable and at the buyers expense.
Shipping
Only available within Australia. We will do our best to ship your items within 48 hours of the order being placed. Where possible, you will be provided a tracking number on your shipping confirmation. Parcels sent within Australia will generally be received within 2-5 business days of being sent, but may take longer under certain circumstances. We don’t accept any responsibility for delays in delivery of your purchased goods. If your parcel is returned to us as undelivered, you will be charged additional postage to resend your order to the correct address. In no circumstances will return postage costs be covered by Lincoln Rural. We are not responsible for items once they leave our store. Any loss or damage during transit will need to be resolved, by the buyer, with the courier. No refunds or replacements will be given for products missing or damaged in transit.
Backorders
Items purchased on backorder are not readily available and will have some delay in shipping times. Upon placing your order, you will be notified of the estimated shipping time. Alternatively you can contact us at any time for a shipping estimation.
