Please contact us within 21 days of purchase to request any return or exchange.
You will be required to provide proof of purchase on all items you wish to return or exchange. Returns must be made at the buyer’s expense, and must be unused and in their original packaging. If we receive a return the does not meet the requirements no refund or exchange will be given.
We recommend sending your returns by registered or insured post as we cannot be responsible for any items lost in transit. Shipping costs are non-refundable and exchange items will incur additional shipping charges.

We will do our best to ship your items within 48 hours of the order being placed. Where possible, you will be provided a tracking number on your shipping confirmation. Parcels sent within Australia will generally be received within 2-5 business days of being sent, but may take longer under certain circumstances. We don’t accept any responsibility for delays in delivery of your purchased goods. If your parcel is returned to us as undelivered, you will be charged additional postage to resend your order to the correct address. In no circumstances will return postage costs be covered by Lincoln Rural. We are not responsible for items once they leave our store. Any loss or damage during transit will need to be resolved, by the buyer, with the courier. No refunds or replacements will be given for products missing or damaged in transit.